Program Manager Position – Overview
Position: Program Manager – Seller Support Experience
Company: Amazon (Selling Partner Support – Global Process Management)
Locations: Hyderabad (ADCI HYD 20 SEZ), Bangalore
Job Type: Full-Time
Experience Required: Minimum 3 years in Program/Project Management
Industry: E-commerce / Technology
Department: Seller Support Operations
Salary Range: Not disclosed (Competitive and based on experience)
Role Summary
Amazon is seeking an experienced and data-driven Program Manager to join its Selling Partner Support team under the Global Process Management (GPM) vertical. This role focuses on enhancing seller support experiences and delivering improvements that reduce inbound contacts while increasing operational efficiency. The ideal candidate will have strong stakeholder management skills, hands-on experience with SQL and Excel, and a deep understanding of program delivery in complex environments.
As a Program Manager, you will play a pivotal role in designing, launching, and improving systems that support millions of third-party sellers across the globe. You will work cross-functionally with operations, product, training, engineering, and other business units to create scalable and data-backed solutions. You are expected to identify key pain points, champion seller experience, and deliver results aligned with Amazon’s leadership principles.
Key Responsibilities
- Lead end-to-end program management for support initiatives that reduce seller contact rates and improve satisfaction metrics.
- Act as a bridge between business stakeholders and Seller Support Operations to translate strategic goals into actionable plans.
- Design and implement standard operating procedures and process flows that align with global support frameworks.
- Use data analysis to monitor performance, identify areas of improvement, and recommend innovative solutions.
- Collaborate with software development teams, product managers, and data analysts to integrate technology and automation into support operations.
- Prepare regular reports and dashboards to update senior leadership on program status, metrics, risks, and timelines.
- Train and mentor new program coordinators or analysts as part of knowledge transfer.
- Maintain up-to-date documentation of all processes, SOPs, and tools for audit and continuity purposes.
Basic Qualifications
- Bachelor’s degree in Business Administration, Engineering, Computer Science, or a related field.
- 3+ years of experience in program or project management.
- Advanced skills in Microsoft Excel (including pivot tables and VLOOKUP).
- Working knowledge of SQL to extract and manipulate data.
- Excellent verbal and written communication skills.
- Strong analytical mindset with the ability to drive decisions using data.
- Proven ability to manage multiple projects and stakeholders simultaneously.
Preferred Qualifications
- Master’s degree (MBA or relevant field) is a plus.
- 5+ years of experience in a fast-paced, high-impact environment such as e-commerce or customer support.
- Familiarity with Lean, Six Sigma, or other process improvement methodologies.
- Experience working with international teams across different time zones.
- Project management certification (PMP, PRINCE2, or equivalent).
- Experience with automation tools and workflow systems.
Educational Qualification
- Minimum: Bachelor’s Degree (preferably in Business, Technology, or Operations Management)
- Desirable: Master’s Degree, Postgraduate Diploma, or certifications in Project Management or Process Excellence
Age Limit
- Minimum Age: 21 Years
- Maximum Age: Not specified
- Note: Age relaxations may be provided as per company HR policy.
Application Fee
- No application fee is required to apply for this position.
Application Process
- Submit your application online through the Amazon Careers portal.
- Attend an initial recruiter screening to assess fit and expectations.
- Complete a behavioral interview round aligned with Amazon’s Leadership Principles.
- Undergo technical and data assessment involving Excel or SQL tasks.
- Final panel interview with cross-functional senior leaders.
Required Documents
- Updated Resume/CV highlighting relevant program management experience.
- Government-issued ID (Aadhaar, PAN, or Passport).
- Educational certificates and academic transcripts.
- Experience letters or reference contacts from previous employers.
- Optional: Portfolio or case study of a process improvement initiative.
Selection Process
- Resume shortlisting by Amazon’s Talent Acquisition Team.
- Behavioral interview using STAR (Situation, Task, Action, Result) methodology.
- Data and process assessment to evaluate skills in SQL, Excel, and analytics.
- Final panel round focusing on stakeholder management and operational knowledge.
Salary & Benefits
- Competitive base salary with performance bonuses.
- Health, dental, and vision insurance coverage.
- Employee Stock Purchase Plan (ESPP).
- Paid time off, holidays, and flexible working hours.
- Opportunities for internal career growth and global mobility.
- Access to Amazon’s learning and development programs.
Exam Syllabus & Pattern (if applicable)
Note: This role does not have a written exam, but assessments may include case study analysis or data interpretation tests.
- SQL/Excel tasks to evaluate technical proficiency.
- Presentation or scenario-based problem solving.
- Behavioral evaluation based on Amazon Leadership Principles.
How to Apply
- Visit https://www.amazon.jobs and search Job ID: 3011829.
- Create or log in to your Amazon.jobs profile.
- Upload your resume and complete the application form.
- Track your application status via your dashboard.
FAQs
Q1. Is this a remote position?
A1. No, this is an in-office role located in Hyderabad or Bangalore. However, some flexibility may be offered based on team policy.
Q2. Are freshers eligible?
A2. No. Candidates must have a minimum of 3 years of relevant experience.
Q3. What is the work culture like?
A3. Amazon promotes a high-performance culture driven by data, ownership, and customer obsession.
Q4. Will there be technical rounds?
A4. Yes, including SQL, Excel, and scenario-based assessments.
Q5. Is relocation support provided?
A5. Yes, eligible candidates may receive relocation assistance as per Amazon HR policy.
